Resolve Technical Issues with SecuriMax FAQs

Encountering difficulties with your equipment or service? Don’t worry; SecuriMax has you covered with our comprehensive troubleshooting guide. Review this handy resource to troubleshoot any problems you may be facing.

Dedicated Customer Support

If you have any inquiries or concerns regarding your security alarm system, feel free to reach out to our customer support team. We are committed to providing personalized assistance and guidance for all aspects related to your home security alarm system. Additionally, you can find answers to commonly asked questions on our FAQs sheet.

Operating Your Alarm System

To ensure the optimal performance of your alarm system, it is vital to conduct regular testing. Our detailed guide will assist you in this crucial task, providing instructions on how to test your system at least once a month. Additionally, you’ll find comprehensive information on the various features and functions of your new alarm system.

Will my cameras work if a burglar cuts my internet?
Yes! Our cameras record 24/7 without internet, that is why we use commercial-grade cameras and not cheap Wi-Fi cameras.
What happens if my power goes out?
We install a back-up power supply with all security systems so if the power goes out your security system will be monitored 24/7.
Do I need Wi-Fi for your security system?
No! We use LTE Cellular Connection, This is the safest way to monitor your home.
How long is the warranty?
We provide a lifetime warranty, as long as you have service with us; your system is covered!
Is there a contract?
We offer both options of no contract and a 36-month agreement – This way we can offer the most competitive pricing.
Will my price go up?
No! We offer a rate lock guarantee on all of our monitoring, with us your price is protected!
What is the difference in Wireless Cameras and Hardwired Cameras?
Security is the difference, our cameras are hardwired to the security system making them un-hackable. Wireless cameras use Wi-Fi to connect to the security system making them vulnerable to hacking.
Can your cameras be hacked?
No! We only use the most high-tech cameras in the industry, our security cameras are hardwired to the security system. This connection is encrypted and un-hackable.
Can your security system be hacked?
Our systems use AES Military grade encryption. How much is the installation? Most packages come with free installation; even our video cameras.
Will I get a discount on my home insurance?
Most home insurance companies offer up to 20% off of your home insurance with a UL Monitored Security System.
Can I use my phone to control my security System?
Yes! Our app is free to download and works on any Apple or Android phone. ADo I need an alarm permit to install a security system? Most police departments do require you to register your system with them, give us a call, and we can walk you through the process.
Can I have my existing system monitored?
Yes, eligible systems can be monitored by our 5-star rated monitoring station.
Do home security systems deter crime?
Yes, our research team has found that having a monitored security system and a simple allied home security yard sign will deter crime by over 80%.

How can I perform a system test?

(A) To ensure the proper functioning of your GE alarm monitoring system, it’s important to send an alarm signal to the monitoring station. To do this, contact the alarm company monitoring station at 866-642-4567 and request to place your account on test mode. This is done to prevent false alarms. When you reach out, ask for Customer Care and provide them with your name, address, and password associated with the system. The monitoring station will allow you to place the account on test for one hour. Once the test mode is activated, follow these steps:
  1. Arm the system by pressing the doors and windows button.
  2. Once the panel stops beeping, it means the exit delay has expired and the system is armed.
  3. Open an entry/exit door and allow the alarm to sound. Close the door, and repeat this step for all other entry/exit doors.
  4. While the alarm is still sounding, open and close all remaining doors and windows that are part of the system.
  5. While the alarm is still sounding, walk in front of the motion detector.
  6. Press and hold the EMS panic button for three seconds.
  7. Repeat step 6 for the Police panic button and the Fire panic button.
  8. Disarm the system using the 1+4-digit Master Code. The System Status light will be on.
  9. Press the “Status” button to check which zones have been activated.
  10. Enter the 4-digit Master Code again to disarm the system.
  11. After the system stops talking, press the Disarm button to clear the alarm memory.
  12. If all zones are closed, the System Status light will turn off.
  13. Wait for 3 to 4 minutes and then call the alarm company monitoring station to confirm that the signals have been received.